Warranty
Built one at a time.
Designed to stay with you.
Every Zelvoq keyboard is assembled, programmed and tested before shipping. We do this with a simple goal: for you to enjoy using it for many years to come. And if something goes wrong, you will have support to find out what happened and work toward a solution.
6-month warranty
For manufacturing, assembly or component faults under normal use.
This policy does not limit your statutory warranty rights in Chile.
What is covered
- Assembly or soldering faults.
- Faults in the included components under normal use.
- Functional problems that become apparent during normal use.
- Problems with the base VIA/QMK firmware if the keyboard was delivered with an incorrect configuration.
What is not covered
- Impacts, drops, liquids or physical damage.
- Physical modifications made by the customer.
- Reflashing firmware with QMK or other tools outside VIA.
- Damage caused by faulty cables, adapters or equipment that are not part of the product.
- Normal wear on keycaps, switches or acrylic.
Customize your keyboard with VIA
Changing the layout, layers, macros or lighting in the VIA app is part of normal keyboard use. These changes do not void the warranty.
If something goes wrong, let’s talk
Tell us what is happening. We will help you look into the problem and understand the next step.
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Tell us what happened
Use the contact form to send us your order number and a description of the problem. If you have photos or a video, let us know so we can review them with you.
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We review it with you
We will review the fault. If it involves VIA configuration, we will offer basic remote support.
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We arrange the solution
If the warranty applies, we will arrange a repair, replacement or refund, depending on the circumstances and applicable law.
We are here to help
If you have a fault or a question about the warranty, start by telling us what you need. You do not need to know the diagnosis to contact us.