Changes and returns
A clear purchase.
A simple process.
If you need to return your keyboard, received something different or discovered a fault, contact us. We will explain the steps and work with you to arrange the appropriate solution.
If you changed your mind
For online purchases, you can exercise your right of withdrawal within 10 calendar days after receiving the product.
Return the complete product, with its accessories and original packaging materials, in the condition in which you received it and without deterioration attributable to you. Inspecting the product does not, by itself, mean losing your right of withdrawal.
If something is not working
When a fault qualifies for the statutory warranty, you can choose a free repair, replacement or refund, subject to the legal conditions. You do not need to keep the original box to exercise this right.
If we send an incorrect or incomplete product, contact us so we can put it right. Zelvoq covers the necessary shipping for shipping errors and covered faults.
How to request a return
Start by telling us what you need. We aim to respond within two business days; the date of your request does not depend on when we reply.
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Contact us
Use the contact form, provide your order number or proof of purchase, and describe the reason. If you have photos or a video, let us know so we can review them with you; they are not required to request help.
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We coordinate the return
We will send you the return address and shipping instructions privately. Pack the product appropriately to protect it during transport and keep the tracking receipt.
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We arrange the solution
We will confirm receipt and let you know the next steps. A technical inspection is not a prerequisite for exercising your statutory warranty rights.
Shipping and refunds
When exercising the right of withdrawal, the buyer pays for return shipping where permitted by applicable law. This condition does not apply to faults covered by warranty, shipping errors or failures by Zelvoq to meet its obligations.
A refund under the right of withdrawal includes the product price and the original shipping charge you paid to Zelvoq, with no deductions for payment processing, administration or restocking fees. We will aim to refund you through the original payment method.
We aim to initiate the refund within five business days of receiving the return. In all cases, we will refund the applicable amounts as soon as possible and within 45 days of your withdrawal notice, as required by law. Shipping does not restart that period.
If you buy from another country, use the same contact channel. We will coordinate the return and customs documentation with you according to the destination, respecting your applicable rights.
Tell us what you need
We will support you throughout the process, and you can check the status of your request through the same channel.
Zelvoq is a brand operated by FutuMaster Electronics SPA · RUT 78.350.671-8. This policy does not limit your rights under applicable law.